Eligibility
You can request a return or exchange within 7 days of delivery if the item is unused, in its original condition and packaging, with all tags, freebies and the invoice. For hygiene and safety, opened personal-care, food and consumable products, innerwear, customised or engraved items and gift cards cannot be returned unless they arrive damaged, defective or wrong.
How to request a return
- Email support@aurajewels.com or use our contact form with your order number, the item and the reason (photos help for damaged or wrong items).
- We confirm within one business day and arrange a pickup where available, or share the return address.
- Once the item reaches us and passes a quick quality check, we process your refund or exchange.
Damaged, defective or wrong items
Tell us within 48 hours of delivery and we will replace the item or refund it in full, including any shipping charges, with free pickup.
Refunds
Refunds are issued to the original payment method within 5–7 business days after the return is approved. Your bank may take a few more days to show it. For cash-on-delivery orders, we refund to your bank account or UPI ID, which we will ask you for.
Exchanges
Want a different size, shade or variant? Ask for an exchange in your return request. We ship the new item once the original is picked up, subject to stock.
Cancellations
You can cancel an order before it is dispatched by contacting us with the order number. Prepaid orders cancelled before dispatch are refunded in full.
Need help?
Write to support@aurajewels.com or call +1 (800) 456-AURA (Mon–Sat, 10 am – 7 pm IST).